RETURNS & REFUNDS
We stand behind every product we make.
1. 30-Day Satisfaction Guarantee
We believe in our products. If you are not completely satisfied with your Esmerally purchase within 30 days of delivery — for any reason — we will make it right. This applies even to opened products. No runaround, no judgment. Just contact us within 30 days of receiving your order and we will issue a full refund.
2. How to Request a Return
To initiate a return or refund, email us at returns@esmerally.com with the following information:
- Your order number (found in your confirmation email).
- The product(s) you would like to return.
- A brief reason for the return (optional, but it helps us improve).
Our team will respond within 1–2 business days with next steps. In most cases, you will not need to ship the product back — we may ask you to discard it responsibly.
3. Refund Processing
Once your return is approved, your refund will be processed to the original payment method within 3–5 business days. Depending on your bank or card issuer, it may take an additional 2–7 business days for the credit to appear on your statement. We will notify you by email when the refund has been issued.
4. Subscription Cancellation
You may cancel your Esmerally subscription at any time — there are no cancellation fees or penalties. You can cancel via your account page or by emailing returns@esmerally.com. Cancellations must be submitted at least 24 hours before your next billing date to take effect on that cycle. The active subscription period is non-refundable once processed, but you will retain access to your subscription benefits through the end of the paid period.
5. Damaged or Missing Items
If your order arrives damaged, defective, or with items missing, please contact us within 7 days of delivery at returns@esmerally.com with your order number and a photo of the damage or discrepancy. We will ship a replacement immediately at no cost to you. No need to return the damaged item.
6. Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards and store credit.
- Items purchased using a promotional or discount code that reduces the order total by more than 30%.
If you are unsure whether your order qualifies, reach out — we will always try to find a fair resolution.
7. Contact
For all returns, refund requests, or order issues, contact our customer care team:
Esmerally Customer Care
returns@esmerally.com
We typically respond within 1–2 business days. We're here to help.